Available shopping modes
Wholesale |

FAQ

1. What forms of payment do you accept?

PayPal, Amazon, Credit Card (USA, Canada), Wire transfer, cashier's check or personal check (may delay order).

 

2. When will you ship my order?

Orders will be shipped within 2 business days after a fully cleared payment.

 

3. Who pays for the shipping?

Buyers are responsible for all shipping and customs charges.

 

4. Which shipping carriers do you use?

USPS and FedEx. We will select the most optimal carrier for your order.

 

5. Do you ship internationally?

Wholesale Shopping Mode - worldwide shipping;

Dropshipping Shopping Mode - local shipping only..

 

6. Can I pick up my order?

Yes, under certain circumstances, merchandise can be picked up at our location in Los Angeles.

 

7. Is this item authentic?

All items purchased from us are guaranteed to be genuine. If for whatever reason you ever find it to be otherwise, you can return it for a full refund or exchange it.

 

8. What is your return policy?

All merchandise may be returned in their original, unused condition for a full refund of the purchase price within 14 days from the original shipment dispatch date. All returned packages must have tracking numbers and insurance. All shipping and handling costs in connection with returns are the responsibility of the customer. 

 

9. All of your descriptions and titles are in English. Can we have inventory translated?

Yes, we will offer complimentary translation services to loyal customers.

 

10. How do I upload your pictures and item descriptions to my website?

* Copy and paste into your website manually, or:

* Email us that you are interested in Live Feed Documentation. Once credentials are created, our IT team will contact your IT team, and together they will allow a direct flow of merchandise from our database to your website.

 

11. How to export item list to Microsoft Excel?

List of items filtered by your selection can be exported to Microsoft Excel or CSV files. In order to export, follow these steps:

* Click on Microsoft Excel icon in the top-left corner. Please note that you cannot export more than 5000 items at a time.

* Mark "Include picture thumbnails in exported file" check-box if you would like thumbnails added to the file. Please note that thumbnails can only be exported to the Excel file (CSV file does not support this feature).

* You can set parameters for minimum quantities exported for a particular item by indicating a numeric value in "Minimum available quantity to include in exported file" box. For instance,

if you want to export an item of at least 5 available pieces, please input the number 5.

* In the "Language" drop-down list, you can choose available translation option for your export file. Please note that VividGemz does not guarantee 100% accurate translation for certain words or phrases. Use this option at your own discretion.

* Select either Excel or CSV file format from drop-down list. Please note that if CSV format is selected, download will be archived to a ZIP folder.

After successful file export, you will receive an email with a direct link to access the file. Exported files will be available to download for 48 hours from the time of creation. You can find the list of items under "My Account" --> "My Files".

Files older than 48 hours will be deleted automatically.

 

Important Definitions:

Available for Sale - quantity of items available for sale at the moment. Such orders should be confirmed completely right away.

Contact for availability via Live Chat - if the quantity of a particular item is larger than the quantity "Available for Sale" and you would still like to order more, contact our staff via Live Chat to make sure all possible items are saved under your account.

If you'd like to export our entire inventory, please do so under "My Account" by clicking "EXPORT ALL INVENTORY TO CSV" button. Be advised that the process might take up to one hour to complete.

 

12. Do you provide certification for your items?

Yes, each item can be certified by the independent gemological laboratory in Los Angeles. Process takes about 4 business days and costs $33.00 per certificate.

 

13. What do I need to qualify for a Dropshipping account?

To qualify for a Dropshipping account, you must have a US based address, a valid reseller’s tax ID, and a fully operational online store with considerable traffic and sales (in business for at least 6 months).

 

14. Why some of the brand name items cannot be exported with the inventory file?

Certain brand name items cannot be exported to Excel due to various vendor agreements.

 

15. Do you have international size conversion chart for clothing and shoes?

Men's Suits, Jackets and Coats
  XXS XS S S M M L L XL XXL XXXL          
Europe 40 42 44 46 48 50 52 54 56 58 60          
United Kingdom 30 32 34 36 38 40 42 44 46 48 50          
United States 30 32 34 36 38 40 42 44 46 48 50          
 
Men's Dress Shirt
  XS S S M L L XL XL XXL              
Europe 36 37 38 39 41 42 43 44 45              
United Kingdom 14 14,5 15 15,5 16 16,5 17 17,5 18              
United States 14 14,5 15 15,5 16 16,5 17 17,5 18              
 
Men's Shoes
Europe 40 40,5 41 42 42,5 43 44 44,5 45 46 46,5 47        
United Kingdom 6,5 7 7,5 8 8,5 9 9,5 10 10,5 11 11,5 12        
United States 7,5 8 8,5 9 9,5 10 10,5 11 11,5 12 12,5 13        
 
Women's Clothing
  XXS XS S M L XL XXL XXXL                
Europe 34 36 38 40 42 44 46 48                
Italy 38 40 42 44 46 48 50 52                
United Kingdom 6 8 10 12 14 16 18 20                
United States 2 4 6 8 10 12 14 16                
 
Women's Shoes
Europe 35 35,5 36 37 37,5 38 38,5 39 40 41 42          
United Kingdom 2,5 3 3,5 4 4,5 5 5,5 6 6,5 7 7,5          
United States 5 5,5 6 6,5 7 7,5 8 8,5 9 9,5 10          
 
Youth (YTH) Sneakers
Europe 30 31 31 32 33 33 34 34 35 36 36 37 37 38 38 39
United Kingdom 11,5 12 12,5 13 14 1 1,5 2 2,5 3 3,5 4 4,5 5 5,5 6
United States 12,5 13 13,5 1 1,5 2 2,5 3 3,5 4 4,5 5 5,5 6 6,5 7
 
T size chart
Size T0 T1 T2 T3 T4 T5 T6
Alpha* XS S M M-L L XL XXL
* Sizes may vary depending on the brand, please contact customer support for the accurate sizes

 

16. What does "available only" stand for at the top of the page?

When "available only" box is checked, all visible items are available for instant purchases without any restrictions.

When "available only" box is unchecked, entire inventory is visible, but items having a gray-colored "Add to Card" button may not be available for immediate buying.

If you are interested in such item(s), please contact us live chat and we will tell you right away.

 

17. What does the condition numeric value mean?

 

Table for Watches


Condition

Overview

10

Brand New. Never Been Used. This condition applies to a watch that has never been worn.

9

Like New. This condition applies to a watch that is not brand new, but is in perfect condition. The bracelet shows no evidence of any damage. The watch is working perfectly and needs no service work.

8

Excellent. This condition applies to a watch that shows light signs of wear. It may have minor visible scratches on the case, bezel, bracelet or buckle that can be seen with a loupe. If it is a strap watch, the strap may show signs of light use. If the watch it on a metal bracelet, the bracelet may have been resized, but all original links are installed or included with the watch. The watch is working perfectly and needs no service work.

7

Very Good. This condition applies to a watch that shows visible evidence of use. Scratches are light, but more numerous than "Excellent". If it is a strap watch, the strap clearly show use, but shows no major stains. The watch is working perfectly and needs no service work.

6

Good+. This condition applies to a watch that shows normal wear. Some scratches are evident but not significant. The watch is running and keeping good time, but may need minor regulation.

5

Good. This condition applies to a watch that shows extensive wear. There may be multiple scratches and/or other flaws . The watch is running , but may need to be serviced.

4

Fair+. This condition applies to a watch that has been used. The watch is running and wearable, but may gain or lose a few minutes over a twenty-four hour period. The case may show a few deep scratches.

3

Fair. This condition applies to a watch that has been used extensively and may require service or restoration to be wearable. The movement may be running erratically. The dial, case, and other major components may not be original, but no pieces are missing.

2

Acceptable +. This condition applies to a watch that requires service or restoration. The watch may have major cosmetic flaws, or missing parts, and may not run. A normal person would consider this type of watch to be in rough condition.

1

Acceptable. This condition applies to a watch that requires major service or restoration to be wearable. The watch may have major cosmetic flaws, or missing parts, and may not run.

Table for other types of products

Condition

Overview

10

Brand new. Never been used.

9

Mint or like-new.

8

Excellent condition. Barely discernible signs of use.

7

Very good. There may be some light scratches and/or marks.

6

Good+. There are some scratches/marks commensurate with regular use or age.

5

Good. May have some wear on leather, discoloration or marks throughout.

4

Fair+. Obvious signs of use; noticeable scratches, stains or discoloration.

3

Fair. Very obvious signs of use. There are many scratches and stains.

2

Acceptable +. Still in adequate condition for continued use.

1

Acceptable. May require some repair and/or cleaning before use.

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